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Post by account_disabled on Dec 3, 2023 9:23:50 GMT 2
The extensive training period has allowed all operators to specialize in their areas of intervention to offer increasingly rapid and efficient assistance. The specialization within the team has led to the management of requests based on their specific area of expertise to guarantee customers maximum professionalism and speed of intervention. Remote switchboard management Remote switchboard management Register.it, which has always been attentive to the needs of its workers, has long since adopted smart. Working as a new approach to company organization Special Data in which the needs of the worker merge with those of the company with a view to flexibility. In fact, customer service operators have the opportunity to manage the switchboard remotely to allow them to carry out their activities with maximum flexibility at the place of work. This approach allows all customer care staff to provide assistance to customers from home without interrupting the precious support service even in this period of Coronavirus emergency. Centralization of customer information The reorganization of Customer Service with a view to maximum efficiency also involved the unification of management tools under a single CRM (Customer Relationship Management), a centralized tool that allows you to collect and manage all the information relating to each individual customer, offering a 360° view of the customer's "story" for: Simplify support processes Find information quickly and easily Promote the identification of customer needs Favor the sorting of requests to the most specialized operator Helpline.
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